The Benazir Income Support Programme (BISP) is one of Pakistan’s most important social welfare programs, helping millions of low-income families manage daily expenses. Recently, BISP announced the release of a Rs. 13,500 payment for eligible beneficiaries. However, many families have faced confusion — especially those marked as “ineligible” — about how to check their status, reapply, or resolve missing payment issues.
If you’re one of them, don’t worry. This simple guide explains how to check your payment, what to do if you’re marked ineligible, and the best official ways to get help — all step-by-step.
1. Check Your BISP Status on the 8171 Web Portal
The first and easiest step is to check your eligibility on the official 8171 portal.
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Visit https://8171.bisp.gov.pk (the official site).
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Enter your 13-digit CNIC number without dashes.
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Click Submit to see your payment or eligibility status.
If your payment has been released, the message will appear instantly. If not, note what the system says — it might mention verification issues or ineligibility.
Tip: The website may load slowly during peak hours, so wait patiently for your result instead of refreshing repeatedly.
2. Use the 8171 SMS Service (No Internet Needed)
If you don’t have access to the internet, you can check your BISP status using SMS. Simply send your CNIC number (13 digits only) to 8171.
You’ll receive a reply message showing:
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Whether you’re eligible
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Whether your payment has been issued
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If further verification is needed
This service is free and works on all mobile networks across Pakistan.
3. Call the Official BISP Helpline
If your payment hasn’t arrived or your eligibility seems incorrect, contact the BISP helpline at 0800-26477.
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Provide your CNIC number to the representative.
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Ask for the payment status, last transaction date, and any reason for delay.
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Request a complaint number if your issue needs follow-up.
Pro Tip: Call during morning hours (around 9–11 AM) when lines are less busy. Always note the agent’s name and complaint reference for future reference.
4. Visit Your Nearest BISP Office
If your issue remains unresolved, visit your nearest BISP Tehsil Office in person. Bring:
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Your original CNIC and one photocopy
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Any SMS or portal screenshots
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Your complaint number (if applicable)
In many cases, people marked as “ineligible” are actually eligible but need to update their family or income records in the BISP system. Staff at the office can verify your details and help you re-enroll if you qualify.
5. Reapply if You Were Declared Ineligible
BISP regularly updates its database through NADRA and household surveys. If your financial situation has changed or you were previously marked ineligible due to missing data, you can request a re-survey.
To do this:
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Visit your local BISP registration center.
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Ask for a new dynamic survey.
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Provide updated information about your household, income, and CNIC.
If your case is approved, you’ll be added back to the program and can receive the Rs. 13,500 payment in the next cycle.
6. File a Formal Complaint if the Issue Persists
If you’ve completed all the above steps and your issue still isn’t fixed, file a formal written complaint:
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Submit it directly at your BISP office or
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Use the online complaint form on the official BISP website
Always get a reference number — it ensures your issue is officially recorded and tracked.
If your case still remains unresolved, you can also approach the Federal Ombudsman (Mohtasib) for further action. This is a legal and effective way to make sure your case gets proper attention.
7. Common Reasons for Payment Delays or Ineligibility
Here are the most frequent causes behind missing or delayed payments:
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CNIC not updated in NADRA records
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Biometric verification problems
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Duplicate family records in the system
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Technical issues during fund transfers
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Incorrect household data in the last survey
Most of these can be resolved by visiting the BISP office and verifying your information.
Final Advice
Waiting for financial aid can be stressful, but don’t lose patience. Always use official BISP channels — the 8171 portal, SMS, helpline, or your nearest office. Avoid people or agents who promise “instant payments” or charge fees — those are scams.
With calm follow-up and accurate records, you can ensure your rightful BISP payment of Rs. 13,500 reaches you safely and on time.
FAQs
1. How can I check my BISP 13500 payment online?
Go to the 8171 portal, enter your CNIC, and click submit.
2. Can I check my BISP status by SMS?
Yes. Send your CNIC number to 8171, and you’ll get an instant reply.
3. What should I do if I’m marked ineligible?
Visit your local BISP office and request a re-survey to update your details.
4. Is there any fee for checking my status or filing complaints?
No. All BISP services are completely free of cost.
